Levi Strauss & Co. (LS&Co.) is overhauling its legacy technology systems across the globe in favor of a unified one that integrates AI.
The San Fransisco-based company said in a recent statement that it is modernizing its tech infrastructure by upgrading its global enterprise resource planning (ERP) with the help of software firm SAP. The initiative is designed to streamline internal operations and support the 173-year-old denim brand’s broader transformation into a digital-first company.
Related Stories
To do this, LS&Co. is integrating its systems into SAP S/4 Fashion, a cloud-based ERP system with core SAP functionality that supports wholesale, e-commerce and retail models.
LS&Co. is already in the process of replacing “a fragmented landscape” of systems, which were built for a wholesale-first business model and customized by regions, with a single global platform. To date, the company has retired more than 90 legacy systems and standardized more than 80 percent of business processes globally. More than 2,600 employees across live markets now work from a single platform, with a common set of processes and data.
“We didn’t build this platform to solve today’s problems. We built it to move at the speed the market demands and to take advantage of AI and automation capabilities as they emerge,” said Jason Gowans, chief digital and technology officer at LS&Co.
“What excites me most is what this foundation now makes possible: real-time visibility across our global business, AI embedded directly into our operations and the agility to operate like the world-class retailer we’re becoming,” he added.
LS&Co. said AI agents are now processing sales orders, capturing invoices and managing vendor compliance tasks that previously required significant manual effort.
Moreover, these capabilities can deployed continuously without lengthly upgrade cycles. LS&Co. co-developed with SAP an upgrade process that can be completed in around 20 minutes as opposed to industry norm of 48 hours.
Last month, LS&Co. said it migrated its East Asia Pacific and Greater China operations onto its new global ERP platform, bringing 14 countries across the region, including Japan, China, Thailand, Taiwan and Australia, onto a single, unified system. The Andes, Brazil and Europe are currently underway, with completion expected by mid-2027.
