Renzo and Andrea Rosso Push OTB’s Sustainability Agenda to New Heights
Beauty’s Highest-paid CEOs
customer service
Amazon Cash & Connect Remove Friction from E-Commerce
There's no reason not to shop from or sell through Amazon. At least that's the sentiment the company is…
Traditional Customer Service Is Getting a Digital Upgrade
With the recent boom in 3D printing and the launch of Adidas’ robotic Speedfactory, 2016 was the year…
In-Store Service Is Improving by Bits & Bytes
Footwear retailers are giving customer service a digital upgrade with apps, tablets and a robot named Tory.
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Research Shows Consumers Prefer Intelligent, Personalized Dialogue With Customer Service
The majority of customers today expect conversational interactions with customer service.
KPMG: Modern Consumer Expectations Still Being Overlooked
Consumer goods companies are changing to stay strong in today's competitive market--but there's a lot more to…
New GS1 US Mobile Scan Solution Advances Product Identification
GS1 US is raising the bar for consumer engagement with a new tool.
Plae Has a Shoe-Shopping Solution for Growing Kids
Plae announced the launch of “Growth Spurt Guarantee,” an offer designed to ease the difficulties of buying…
Shoptelligence Wants to Create a Better Retail Experience Across All Channels
The "unified commerce personalization engine" recently emerged from stealth mood after two years to…
Lenzing Opens Customer Service Center in Hong Kong
Austrian fiber manufacturer Lenzing is opening its newest customer service center in Hong Kong this week to…
Amazon Challenges Shopify With New Marketing and Sales Portal for Startups
Amazon on Tuesday unveiled Launchpad, a program that simplifies the selling process for start-ups that want…
Abercrombie & Fitch Tells Its “Models” to Cover Up
Abercrombie & Fitch (A&F) is dialing down its shirtless image and shedding the last reminders of its…
Study: Millennials Demand Customer Service
A new study shows that in order to reach the millennial customer, companies must focus on digital…
Sears Merges Online and In-store Experience With “Reserve It” Service
Time is valuable, and Sears aims to save customers' time this holiday season with Reserve It, a free service…
Men’s Wearhouse to Offer In-home Formalwear Consultation Service
As engagement season approaches, the Men's Wearhouse will be ready to suit up grooms with its new in-home…
Trunk Club Settles Down in New York City
First Piperlime, then Amazon, and now Trunk Club is getting physical in Manhattan.