customer experience
Lucky Brand Turns to Data Platform to Improve Operations
Lucky Brand implements SoundCommerce operations data platform to elevate DTC commerce operations.
Creating the Right Experience Key to Engaging Customers
Recent retail sales data suggests most retailers aren't moving fast enough when it comes to innovating the…
Amazon Prime Helped Drive $323 Billion of Investment in Customer Loyalty
A new study breaks down the rash of spending on loyalty programs over the past year, citing Amazon Prime as a…
WWD Recommends
How Hyperpersonal Retail Delivers Relevance and Revenue Gains
Hyper-personalization and a focus on one-to-one consumer relevance are the future of e-commerce and…
How DTC Brand Cuts Automates the Online Customer Experience
T-shirt brand Cuts wanted to better service customers asking about their order status and wanting to know…
Who Leads in Customer Excellence? Calvin Klein and Amazon Make KPMG’s Top 10 List
Companies that lead in customer excellence outperform their peers in revenue generation, KPMG found in a new…
Here’s How Retailers Can Combat Analysis Paralysis Online
Although conventional wisdom says that consumers want choices and options, sometimes too much choice can…
Why Infor Says Customer Experience Has Eclipsed the Supply Chain
Of the many areas retail executives are most preoccupied with changing today, none is receiving as much…
Why Employees Trump Tech in the Race for Engaging Customer Experiences
In addition to adding bells and whistles, retailers are investing more into store employees in an effort to…
Is RFID the New Weapon for In-Store Customer Engagement?
No longer solely for inventory management applications, RFID can help apparel retailers bring in-store…
A Third of Consumers Say Retail Chatbots Interactions Would Up Their Spending
Nearly a half of consumers would shop more often—and more than a third would increase their spending—with…
Epson’s LightScene Projectors Create Immersive Retail Environments
A new series of digital projectors from Epson can help retailers deliver the immersive environments and…
Why Your Customer Experience Efforts are Falling Short
Today's retailers continue to lose ground to other types of expenditures besides shopping as consumers turn…
Survey: 92% Consumers Say Retailers Need to Improve Experience
A recent TimeTrade report said the top three areas that 92 percent of consumers said retailers need to…