customer experience
Oxford CEO: ‘Never-ending List’ of Customer Service Enhancements
Oxford's looking at additional improvements to its customer experience initiatives to provide a seamless…
How Clarks and Hanna Andersson Conquer E-Commerce UX and Virtual Fitting
Clarks debuted virtual back-to-school fittings last year via Zoom, and Hanna Andersson launched a page to buy…
Fitting Rooms Are Poised to Make a Comeback, Research Finds
After a socially distanced year, the majority of shoppers Klarna surveyed are looking forward to trying on…
86% of Retailers Saw Customer Satisfaction Rates Dip in 2020: ACSI
An ACSI report noted struggles in delivery timeliness and merchandise selection among other factors, while…
Why Stores Matter: 65% Spend More Online After Positive Brick-and-Mortar Experience
According to a Raydiant survey, 40 percent of 1,000 U.S. consumers said Covid-19 has driven a significant…
What Do Nike, Patagonia and Costco Have in Common? Purposeful Positioning
As e-commerce giants dominate the Covid era's digital-centric retail environment, brands can no longer…
Up Close: In Conversation with Narvar’s David Morin
In this Q&A, Narvar's David Morin discusses the digital tactics fashion can borrow from home retail and how…
COVID Forced Omnichannel Into Overdrive—But Few Are Measuring it Right
Brendan Witcher, VP and principal analyst at Forrester, says only 52 percent of retailers have the right…
25% Of Merchants Have Lost ‘Critical’ E-Commerce Content
According to Rewind, 60 percent of retailers had never backed up their web content before deploying their…
Shoppers Who Book Store Appointments Spend 3X More, TimeTrade Says
"Retailers must work aggressively now to build an action plan for their return," TimeTrade CEO Bill Clark…
Defining the Socially Distant Store: Is New Tech the New Norm?
Store reopenings bring one question to everyone's mind: what will the experience be like through the…
Lee Taps New Creative Agency to Develop Brand Experiences
Lee is teaming with global brand and customer experience company VMLY&R to help strengthen its lifestyle and…
Here’s What a Decade Has Changed in Fashion Retail
Successful apparel brands survived a tough decade because they understood the value of digital transformation…
‘What We Know About Customer Service May No Longer Be Valid,’ Eric Nordstrom Says
By adapting to the changing times and remaining open to new ideas, Nordstrom has been able to remain relevant…
Retail’s Recipe for a Better CX in 2020? It All Starts With Data
As brands and retailers adapt to shifting consumer demands, they're digging into data-driven technologies to…