customer experience
Deloitte: Retailers To Invest for Efficiency in 2025
Retail executives in a Deloitte study plan investments—in workplace hiring, modernizing supply chains, and…
The Evolving Role of Empathy in Customer Support
A positive customer experience can significantly impact a company's performance, enhancing brand reputation…
H&M Group Takes Minority Stake in Customer Experience Platform Voyado
The investment will fuel expansion beyond Benelux and the Nordics, to Germany and the U.K.
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New AI-powered Technology Aims to Improve Customer Engagement
The platform merges advanced AI computer vision with a robust customer engagement hub, aiming to…
Retail Sales Rose Again in March—Here’s How Stores Can Do Better
Retailers can increase sales by providing delivery options and easier returns, as well as focusing on…
4 Ways to Optimize the Post-Purchase Experience
At Sourcing Journal's annual Summit, leaders from Narvar and Liquidity Services discussed how retailers can…
The Importance of Understanding The Customer Journey During a Recession
Spending habits and behaviors have done a complete 180 from even just a few months ago, leaving retailers…
With C-Suite Changes on Deck, Macy’s Wants to Make Managers ‘CEO of the Store’
At Shoptalk, Macy's, which will see CEO Jeff Gennette retire next year, shared how it envisions the role of…
69% of Retailers Treat Returns as ‘Cost of Doing Business’
Most retailers are seeing returns pile up, but few are doing much about it.
How Studio McGee Preps for Black Friday and Cyber Monday
Aside from sales, the studio run by "Dream Home Makeover" power couple Syd and Shea McGee wants to build…
Express CEO Tim Baxter Says ‘We Are Now in a Shirt Cycle’
Though Express Inc. drew a record high loyalty membership in Q2, sales missed estimates and profit gains…
These Customer Experience Components Can Help Meet New Demands
Anything retailers can do to make shopping easier isn't just welcome, it can cement relationships and grow…
How Customer Experience Indicators Can Drive Business
Some companies are closely examining CX indicators to help meet customer expectations and spur business in…
Omnichannel Retailers Should Make These ‘High-Impact’ Upgrades
Ralph Lauren, Levi's and Lane Bryant deliver highly differentiated customer experiences, a recent omnichannel…
Abercrombie Launches Same-day Delivery
The new same-day delivery option complements Abercrombie's omnichannel services, part of its transformation…