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Consumer Behavior

Tick Tock: The Cost of Sluggish Web Sites

Bounce rates grow exponentially the longer a web site takes.

Think Tank: Prepare Now for the Future Convergence of AI and E-commerce

Tushar Patel, chief marketing officer of Kibo, explains.

Amazon Gets in the Subscription Service Game

The tech giant has launched a self-service marketplace for recurring delivery providers.

Consumers Disagree With Brands on Relevance of Marketing Strategies

Shoppers aren't finding value in current advertising campaigns despite brand assurance.

Consumers Embrace Mobile Loyalty Programs

Shoppers patron brands that extend premium systems on mobile platforms.

Researchers: Use Coachella, Burning Man to Test New Concepts

The most recent Trendalytics report examined social action trends at Coachella.

Disrupting Distrust: How to Gain Consumer Confidence in the Digital Ecosystem

Shoppers are wary of security breaches, charging merchants to shift protocol to relieve concerns.

Avery Dennison Opens I.Lab to Showcase Intelligent Labels, RFID

The experience center is located at the company's European headquarters.

Think Tank: With Personalization, Retailers Will Fix Big Data Misses

Eric Brassard, chief executive officer of Propulse Analytics, explains.

Chinese Mobile Wallets Capture More Consumers Than U.S. Counterparts

The apps have capitalized on the hyper-adoptive Chinese consumer to build loyalty and immerse in daily…

As Consumers Upgrade, Device Purchases Resulting in Higher Annual Spends

Gartner predicts that end-user spending will increase by two percent by year-end.

Web Site Traffic Declines Across Sectors While Consumers Also Switch to Mobile

With so many options to view, individuals are casting their digital nets wider; that's resulted in lower…

Apparel Retailers Struggle to Maintain Gross Margins

Gross and operating margins for fashion apparel firms have fallen for the trailing 12-month period.

Mastercard Releases Masterpass Bot for Intuitive Consumer Experiences

The financial services company is expanding its consumer engagement efforts through the deployment of…

Rue 21 Partners With Mode.AI for Virtual Stylist Tool

The retailer will offer customers a personalized and interactive chat bot powered by the technology.