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eCommerce
As Tech Scrambles Holiday Shopping, Black Friday Might Need a Name Change
The 2019 holiday shopping season stands to pan out favorably for retailers—and online sales could be the fuel…
‘Tis the Season to Get Hacked? Why Most Shoppers Don’t Trust Your Cyber Security
While consumers are gearing up to shell out on holiday gifts, they're also wary of cyber threats during the…
Amazon Now Accepts Cash for Online Purchases—Here’s Why
The PayCode program launched in the U.S. this week, allowing Amazon shoppers to pay cash for their purchases…
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In the Battle Against Amazon, it Pays to Personalize
For brands attempting to score in the age of digital commerce, personalization pays off—and the proof is in…
The Perfect Online Returns Process is Within Retailers’ Reach—Here’s How
While satisfaction with online returns is generally high, frictionless returns are still far from a universal…
Why LEK Consulting’s Consumer Head Says it’s Time to Turn Down the Retail ‘Noise’
Noor Abdel-Samed, a managing director at L.E.K., on the ways customer centricity has changed in the last…
Technology is Keeping Physical Stores Off of Life Support
A new report from BRP illuminates how tech will impact omnichannel supply chain management, including…
These 10 Trends Set to Rock E-Commerce in 2019
E-commerce is in for a wake-up call, with one agency predicting a mobile evolution and, potentially, curtains…
Zara to Sell Everywhere in the World By 2020
Inditex, global leader in fast-fashion, announces plans to sell each of its eight brands, online, to a…
Why China’s Biggest E-commerce Trend is “Mini”
Never heard of mini programs? Find out why in China some Western brands are skipping out on full-fledged…
Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care
When inserted at strategic points in the customer journey, chatbots can make the difference between…
Oboz Enhances its Website With Tools That Drive Consumers to Stores
Oboz launched a new initiative to support its retail partners. The outdoor footwear brand teamed up with…
JD.com Invests in Farfetch and Forms Strategic Partnership
JD.com is heating up the race to attract China’s most lucrative consumers. Today, the e-commerce company…
Luxe Retailer Farfetch Seems on IPO Path
It doesn't seem out of the question that U.K. online retailer Farfetch could be headed for an initial public…
E-Commerce Drives Caleres Q1 Sales
As other footwear companies name slow foot traffic and delayed tax returns as reasons to their slow start to…