Macy’s Inc. is shuttering one of its largest distribution centers as it continues to execute on its three-year “Bold New Chapter” reinvigoration strategy. As part of the restructuring plan, the company also disclosed 14 Macy’s locations that will be closed this year.
The department store is closing a 2.2 million-square-foot direct-to-consumer fulfillment center in Owasso, Okla., with the company notifying employees that the warehouse will cease operations on March 28.
It is unclear how many employees will be impacted by the facility’s closure. Employees told Tulsa-area news outlets that they were notified on Thursday.
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Approximately 1,500 full- and part-time associates were employed at the fulfillment center year-round. But the location also had room to house another 1,000 or more temporary seasonal associates during peak season volumes.
The facility served Macy’s and Bloomingdale’s customers, having operated since August 2015. It was the largest warehouse in the department store’s fleet when it was built, but that has now been surpassed by the recently opened 2.5-million-square-foot automated fulfillment center in China Grove, N.C.
“After careful consideration, we’ve made the decision to close our supply chain facility in Tulsa as part of our ongoing work to modernize our supply chain to better serve customers, while simplifying how we operate,” a Macy’s spokesperson said. “We are grateful to have been a part of the Tulsa community and appreciate the important role this facility and its colleagues have played in supporting our customers over the years. We first communicated directly with our colleagues at this location and are supporting them through the transition, including transfer opportunities where available, as well as severance and support where applicable.”
The distribution center closure comes as Macy’s continues to chip away at its dwindling store footprint.
“In executing our strategy, we continue to review our portfolio and make careful decisions about where and how we invest, including closing underproductive stores and streamlining operations,” Tony Spring, chairman and chief executive officer of Macy’s, wrote to employees in a memo, a copy of which was obtained by Sourcing Journal sister publication WWD.
“These decisions are not made lightly,” Spring wrote. “We communicated directly with affected colleagues first and are providing support, including transfer opportunities where available, as well as severance and outplacement resources where applicable. We thank all those colleagues for their dedication and service to the company.”
The 14 locations are part of the previously announced plan to close approximately 150 Macy’s department stores, leaving 350 remaining. In 2025, 66 stores were closed.
The strategy also calls for investing in 125 “Reimagine” stores, which are receiving increased staffing in high-traffic areas such as women’s shoes and the fitting room areas, fresher products and improved visuals. Last quarter, the 125 stores achieved comparable sales growth of 2.7 percent. They continue to outperform the overall Macy’s department store chain.
“These targeted changes allow us to focus where it will have the greatest impact—reimagining our best stores, enhancing customer service, expanding our luxury business, and advancing our supply chain capabilities,” Spring said.
“Nearly two years into our Bold New Chapter strategy, the focus of our work remains the same: strengthen our stores, simplify how we operate, and invest in the experiences that matter most to our customers. Today, that work is centered on disciplined execution and continuous improvement, with strategic investments that are guided by what customers value most.”
Spring also indicated that Macy’s net promoter scores are improving, that Bloomingdale’s delivered 9 percent comp sales growth during the third quarter, Bluemercury delivered its 19th consecutive quarter of comp sales growth and the supply chain is being modernized.
The 14 stores being closed are:
Fox Run – Newington, N.H.
Livingston – Livingston, N.J.
Marley Station – Glen Burnie, Md.
Boulevard – Amherst, N.Y.
Crossroads Center – St. Cloud, Minn.
Rivertown Crossings – Grandville, Mich.
West Valley Mall – Tracy, Calif.
Pittsburgh Mills – Tarentum, Pa.
La Palmera – Corpus Christi, Tex.
Northlake Mall – Atlanta
Triangle Town Center – Raleigh, N.C.
Grossmont – La Mesa, Calif.
Interstate – Ramsey, N.J.
Budget House – Tukwila, Wash.
