Eileen Fisher may be known as the queen of slow fashion, but the B Corp-backed brand is moving full-speed ahead on a unified commerce transformation journey.
After reviewing the point-of-sale vendor field, the eco-conscious women’s label has partnered with Aptos, a retail software company, to deploy its POS platform across Eileen Fisher‘s 50-plus locations in North America—covering the majority of the privately-held retailer’s stateside storefront.
“This is more than a new software rollout; it’s a profound shift that elevates every level of engagement with our customers,” said Wes Wilson, vice president of information technology at Eileen Fisher.
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The brand is leaning on a few core claims: namely, that Aptos One’s cloud-based, API-first architecture will reduce legacy complexity. The move was equally inspired by the platform’s ability to keep inventory, promotions and customer data synchronized across stores, e-commerce and fulfillment to support omnichannel services like BOPIS, ship-from-store and “endless aisles.” Not to mention that a more configurable setup—less custom code—will speed updates while lowering total ownership costs as the brand scales, according to Aptos.
The company also touted a modern interface and mobile workflows to improve associate productivity and checkout speed.
“The transition to Aptos One will bring unprecedented flexibility to our operations, allowing us to pivot as quickly as our business needs and shopper expectations evolve,” Wilson said. “The platform’s out-of-the-box integrations and continuous feature delivery—paired with our deep confidence in the Aptos team—were key factors in our decision.”
To that end, meet Aptos One: the Georgia company’s cloud-native retail-experience platform. It’s designed to strengthen omnichannel sales and fulfillment capabilities while streamlining store operations, according to the end-to-end retail planning solutions provider.
With its microservices-based design and composable architecture, Aptos One is built to support a set of universal capabilities, available at any touchpoint. The platform is engineered to accommodate new tools and services that help retailers swiftly adapt to the shifting demands of customers, the market and the business. The retail technology tool was refreshed last year, unveiled as Aptos One 2025.1 to incorporate e-commerce elements into brick-and-mortar stores, among other updates.
Lori Harmon, Eileen Fisher’s director of consumer systems, said she sees the move as a fundamental evolution of the borne-in-1984 brand’s in-store service model.
“Aptos One’s intuitive interface and real-time integrations simplify complex tasks, freeing our associates to focus on what they do best: creating authentic relationships with our customers,” she said. “Whether looking up loyalty points or purchase history, managing real-time inventory or placing endless aisle or preorders, the result is high-touch service delivered from a single mobile device.”
Harmon also highlighted that the cohesion between the two touchpoints—aka the IRL and the URL—is equally advantageous. By integrating Aptos One POS and Eileen Fisher’s e-commerce platform(s) with the same payment provider and customer relationship management (CRM) system, the process is simplified; the shopper’s journey—including any future returns—is streamlined.
“With Aptos One, Eileen Fisher is building the agility needed to scale its mission and define the future of responsible fashion,” said Jeremy Grunzweig, Aptos general manager. “We look forward to a long-term partnership that helps them reach more shoppers while upholding the superior service for which the brand is known.”
