reverse logistics
Convenience and Refund Speed Rule Consumer Sentiment Around Holiday Returns
Narvar and Reshop's latest research shows consumers are hungry for choice when it comes to return locations…
What Retailers Are Worried About for Holiday
There's no shortage of issues retailers fear: inflation, election uncertainty, rise of AI, rising inventory…
When It Comes to E-Comm Returns, Consumers Crave Convenience
New data from Blue Yonder shows that consumers often make purchase decisions based on whether a retailer has…
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Why Fixing Reverse Logistics is Critical for Fashion Circularity
It's difficult but not impossible, according to a new report from Global Fashion Agenda and Maersk.
Exclusive: Debrand Grows Circular Logistics Capacity with Ohio Opening
Debrand has opened its first directly-operated U.S. facility as it seeks to expand its impact in diverting…
Retailers vs. Return Rings: How AI is Fighting Fraud
Retailers face a surge in "friendly fraud" as customers exploit returns policies, but AI solutions emerge to…
Happy Returns Lets Shein Shoppers Return Purchases in Forever 21 Stores
The UPS-owned firm now enables retailers to accept box-free, label-free buy online, return in store features…
FedEx, Amazon Had Talks on Returns Partnership Last Year, Report Says
The two sides were unable to reach a deal, the WSJ said, but the report speaks to the growing demand for…
SAP, Forter Ramp Up Use of AI for Customer Experience
SAP and Forter each revealed new AI-powered capabilities for policy abuse prevention, sourcing and demand…
Return Fraud Mounts Even as Technology Advances
Data from the NRF and Appriss shows wardrobing, the return of shoplifted merchandise and counterfeit receipts…
Bah Humbug: Retail Facing a $82.1B Returns Problem
Logistics tech firm Optoro said the cost for a returned item is about 27 percent of the purchase price.
ReverseLogix, Pitney Bowes Want to Consolidate Returns Process
Brands can leverage the service by allowing consumers to return items to Pitney Bowes' network of national…
4 Ways to Optimize the Post-Purchase Experience
At Sourcing Journal's annual Summit, leaders from Narvar and Liquidity Services discussed how retailers can…
Happy Returns Acquisitions Makes UPS ‘Most Consumer-Friendly Logistics Provider’
More than 2,000 FedEx Office locations offered Happy Returns' in-person returns service, but that deal is…
45% of Retailers Use Repair and Resale to Wrangle Rising Returns
New data shows retailers acknowledge that they have a long way to go in mitigating their returns-based issues.