return policies
Asos Deletes Accounts of Shoppers With Excessive Returns
In a statement, the company explained its decision to tighten its customer policy, saying that it will help…
When It Comes to E-Comm Returns, Consumers Crave Convenience
New data from Blue Yonder shows that consumers often make purchase decisions based on whether a retailer has…
Bah Humbug: Retail Facing a $82.1B Returns Problem
Logistics tech firm Optoro said the cost for a returned item is about 27 percent of the purchase price.
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Are Tighter Return Policies Scaring Off Consumers?
The rise of online shopping has changed the nature of returns for many shoppers, particularly when it comes…
Are Selfie-Obsessed Shoppers Abusing Try-Before-You-Buy E-Commerce Policies?
Some consumers hung up on Instagram are buying—and returning—clothes just for the social media…
Liberal Return Policies: Lure or Liability?
Retailers often wrestle with the decision of whether to delight consumers with liberal return polices or…
Online Returns are Retailers’ Biggest Problem
Free shipping and forgiving returns played a huge part in pushing U.S. e-commerce sales to $83.9 billion in…
Change.org Petition Drives Old Navy to Change Its Plus Size Policies
Old Navy is trying to make good with over 95,000 people who signed a Change.org petition protesting the…
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