loyalty
As Holiday Approaches, Consumers Don’t Think Brands Go Far Enough on Loyalty, Personalization
Data from Nift shows that 94 percent of consumers expect more from the brands and retailers they shop with.
The Evolving Role of Empathy in Customer Support
A positive customer experience can significantly impact a company's performance, enhancing brand reputation…
Etsy Prepares to Beta Test Paid Loyalty Program
The marketplace will allow a select group of customers to test the initiative starting in mid-September.
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Retail Sales Rose Again in March—Here’s How Stores Can Do Better
Retailers can increase sales by providing delivery options and easier returns, as well as focusing on…
Nike’s Next Big Membership Partner Is Hibbett: Inside the New Digital Program
The Birmingham, Ala.-based retailer said on Monday that it has teamed up with the athletic brand to launch a…
German Intimates Company Recaptures Customers Using Personalize.AI
Triumph International partners with Indian consulting firm ZS on a pilot program that nets a 40 percent…
Why This Tech Exec Says Retailers Are ‘Overcorrecting for the Fear of Fraud’
Fraud prevention provider Signifyd is now one of fewer than 20 companies to achieve Platinum Partner status…
These Tech Firms Want to Lift Customer Loyalty
More companies are introducing innovative technologies to help retailers connect with consumers wherever…
What New CEO Brings to Under Armour’s Future
The Baltimore athletic company is betting on Marriott International's Stephanie Linnartz to turn its fortunes…
The New Tech, New Spaces Bringing Human Touch to New Stores
Retail's clearly in the midst of a transformational period, according to one in-store technology innovation…
How Foot Locker Is Fighting ‘Sneaker Bots’
The retailer wants more shoppers to get a fair shake at its latest sneaker drops by providing early access…
How to Cultivate Loyalty with Next Gen Shoppers
It's more important than ever to cultivate loyalty despite the stops, starts, and potential for more Covid-19…
Gap Inc. Streamlines Consumer Rewards Program Across 4 Brands
One membership for four brands is the premise of Gap Inc.'s revamped consumer rewards program.
People Are Less Stressed About Covid—But More Anxious About This
Shoppers are showing slow but steady signs that they're ready to return to a state of normalcy.
How Apparel Brands Can Earn Loyalty During—and Despite—Covid
Whether shoppers are buying online or in-store, loyalty is harder to come by.