in-store pickup
Amazon’s Discontinued Same-Day Delivery Service ‘An Unnecessary Offshoot’
The tech titan is sunsetting a same-day delivery program that enabled customers to order directly from stores…
Kohl’s Is Playing Catch-Up Ahead of the Holidays
The department store first piloted self-pickup in 12 stores last summer, before expanding to 100 stores ahead…
How Better Omnichannel Can Bring Future Growth
To appeal to today's consumers, retailers should audit their products across all their channels to align…
M&S Trials Contactless Pickup in Three Stores as UK Footfall Ticks Up
Marks & Spencer also is increasing the use of in-store picking and packing for online orders, with 239 stores…
Retail Shrink Hit $61.7 Billion Last Year—Here’s Why
Retail security executives reported a rise in the number of shoplifting, organized retail crime and employee…
Could Algorithmic Retail Change the Concept of Assortments?
The COVID-19 pandemic may change how retailers perceive the concept of assortment, including the possible end…
Nordstrom Moves Into New York City Neighborhoods With Two Service Hubs
Nordstrom announced plans to open two Nordstrom Local shops in New York City this fall to better service…
Walmart’s Omnichannel Opportunity: Delivery or Store-Based Pickup?
A week after Walmart's same-day delivery partnership ended, analyst Oliver Chen says the retailer's focus…
In-Store Service Is Improving by Bits & Bytes
Footwear retailers are giving customer service a digital upgrade with apps, tablets and a robot named Tory.
Report: Apparel Brands and Retailers Keep their Heads in the Cloud
When e-commerce-averse labels like Chanel and Fendi finally caved and announced plans to start selling their…
Study Shows In-Store Pickup Saves US Shoppers Little Time
Leading U.S. retailers including Target Corp. and Toys "R" Us have recently started allowing customers to…
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