BOPIS
The Omnichannel Dilemma: Will Pandemic-Era Investments Pay Off?
Brands offered new services and bolstered web channels to reach shoppers during Covid, but physical retail is…
Kohl’s Is Playing Catch-Up Ahead of the Holidays
The department store first piloted self-pickup in 12 stores last summer, before expanding to 100 stores ahead…
Omnichannel Retailers Should Make These ‘High-Impact’ Upgrades
Ralph Lauren, Levi's and Lane Bryant deliver highly differentiated customer experiences, a recent omnichannel…
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Data Suggests Retail’s Going the Wrong Way on Omnichannel
NewStore's survey on the state of omnichannel retail shows that five well-known fashion names rank among its…
Consumers May Choose Bricks Over Clicks for Holiday 2021: Week Ahead
Consumers are expected to keep their pocketbooks open for holiday and analysts believe shipping delays could…
Oxford CEO: ‘Never-ending List’ of Customer Service Enhancements
Oxford's looking at additional improvements to its customer experience initiatives to provide a seamless…
Walmart is Ready to Share its Fulfillment Tech With SMBs
Adobe is integrating Walmart's marketplace, online and in-store fulfillment and pickup technologies within…
Fulfillment Moves to Store, But Hybrid Model Will Prevail
Goldman Sachs analysts said retailers will evolve a hybrid fulfillment model with stores focused on same-day…
Up Close: In Conversation with Bold Commerce COO Odus Wittenburg
In this Q&A, Bold Commerce's Odus Wittenburg discusses the importance of customizing checkout and how…
These 4 Solutions Are Accelerating Last-Mile Delivery
A new report sheds light on the different technologies and solutions powering last-mile delivery in retail.
Apparel Rebound Pushed Academy Sports to Record Q4
More than 95 percent of 2020 sales were fulfilled from Academy stores, whether via ship-from-store…
86% of Retailers Saw Customer Satisfaction Rates Dip in 2020: ACSI
An ACSI report noted struggles in delivery timeliness and merchandise selection among other factors, while…
Academy Sports CFO Has Nothing But Good Things to Say About BOPIS
The sporting goods chain highlighted sustained e-commerce growth supported by its buy online, pick up…
How Covid Forced ‘Table Stakes’ Tech Into Retail’s Reality
Sudden transformations to digital have not only become necessary for the short term, but vital to maintaining…
Harry Rosen Replicates Personalized In-Store Clienteleing Online: On Brand
The Canadian men's wear retailer of premium fashion fast-tracked a two-year digitization project when…