Artificial Intelligence
The Personalization Persuasion: How to Improve the Need-Now Customer Service
Fang Cheng of Linc Global discusses the rise of customized consumer journeys to generate new touch points and…
Retail Executives Deploy AI Despite Perceived Team Shortcomings
A study found that executives, not employees, frequently lack understanding on technology.
Julie Bornstein Stepping Down as Stitch Fix COO
The Silicon Valley company is in the process of "identifying a successor."
WWD Recommends
Luxury Authentication Start-up Gets $2.6 Million in Funding Round
Authentication start-up Entrupy has tested $14 million worth of products since launching last year with a mix…
Pinterest Adding More Fashion Functionality to Mobile Camera
The platform's new Lens app is looking to help users compare even more outfits.
EBay Launches New, ‘Tailored’ Shopping Platform
The online marketplace said a redesigned homepage is geared toward recommendations individual to each shopper.
What Samsung’s New VR Partnerships Mean for Retailers
The tech giant is expanding its virtual reality experiences to include live entertainment.
Think Tank: The Consumer-Led Path to Personalization
Lucinda Duncalfe, ceo and president of Monetate, an omnichannel customization tool, discusses personalization.
Salesforce Updates AI Software for Improved Consumer Experiences
The solution provider has unveiled new features to resolve friction points encountered during the shopping…
Virtual Assistants Set to Change the Consumer Journey
AI-enabled virtual assistants are gaining ground—and changing the way we shop.
Think Tank: Prepare Now for the Future Convergence of AI and E-commerce
Tushar Patel, chief marketing officer of Kibo, explains.
WWD Launches Chatbots With Bot for Messenger, WeChat Channel
WWD is now serving fashion news on WeChat in China and via bot for Messenger.
Mastercard Releases Masterpass Bot for Intuitive Consumer Experiences
The financial services company is expanding its consumer engagement efforts through the deployment of…
Rue 21 Partners With Mode.AI for Virtual Stylist Tool
The retailer will offer customers a personalized and interactive chat bot powered by the technology.
Brand Loyalty: More Fleeting Than Ever
Adobe aims to reduce friction in consumer experiences with the launch of its Experience Cloud.